Question 1

How do I track my delivery?

Accepted Answer

Once your delivery is scheduled, you'll receive a confirmation with real-time driver tracking. You can also call or text us at (702) 504-8904 for a live status update on your delivery.

Question 2

How long does same-day delivery take?

Accepted Answer

Our same-day deliveries typically arrive within 2–4 hours of pickup. Timing depends on distance, traffic, and driver availability. We'll give you an estimated window when you book.

Question 3

Do you provide proof of delivery?

Accepted Answer

Yes — we offer photo confirmation and signature capture on delivery. You'll receive confirmation once your package has been successfully delivered.

Question 4

What happens if no one is home?

Accepted Answer

If no one is available to receive the delivery, our driver will attempt to leave it in a safe location or contact you for instructions. We'll never leave a package unsecured without your approval.

Question 5

How do I schedule a delivery?

Accepted Answer

You can schedule a delivery by calling us at (702) 504-8904, emailing Michael@1mtdeliveryllc.com, or filling out the quote form on our Contact page. We'll confirm your booking quickly.

Question 6

How far in advance can I book?

Accepted Answer

You can book scheduled deliveries up to 2 weeks in advance. For same-day service, just give us a call and we'll do our best to accommodate you.

Question 7

Can I set up recurring deliveries?

Accepted Answer

Absolutely. We offer recurring delivery routes for businesses and individuals who need regular pickups and drop-offs. Contact us to set up a custom schedule.

Question 8

What is your cancellation policy?

Accepted Answer

We ask for at least 2 hours notice for cancellations on scheduled deliveries. For same-day requests, please call us as soon as possible so we can reassign the driver.

Question 9

What areas do you serve?

Accepted Answer

We serve Henderson, Las Vegas, and all surrounding communities in the Las Vegas Valley — including Summerlin, Green Valley, North Las Vegas, Spring Valley, Enterprise, Paradise, and more.

Question 10

Do you deliver outside of Henderson and Las Vegas?

Accepted Answer

Our primary service area is the greater Las Vegas Valley. For deliveries outside this area, contact us and we'll let you know if we can accommodate your request.

Question 11

Do you offer statewide or long-distance delivery?

Accepted Answer

Currently we focus on local deliveries within the Las Vegas Valley. For long-distance freight needs, reach out and we'll discuss options.

Question 12

How is pricing determined?

Accepted Answer

Pricing is based on distance, package size, service type, and urgency. Contact us for a free quote — we're transparent about costs with no hidden fees.

Question 13

Do you charge extra for same-day delivery?

Accepted Answer

Same-day delivery is priced at a premium due to the urgency and driver availability required. We'll always give you a clear quote before confirming.

Question 14

What payment methods do you accept?

Accepted Answer

We accept cash, card, and digital payments. Business accounts can be set up with invoicing and net payment terms.

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